Staying connected online: Five things all hearing professionals should know about Cochlear Family



By guest author: Skylar Mason

Skylar Mason

Today people can use the internet to watch TV, connect with friends, order food, and check their bank account—but that’s not all. Did you know that there’s also an online resource that gives your patients 24 hour access for everything Cochlear?

Cochlear Family is an easy-to-use, 24/7 resource for patients to check on their processor information, troubleshoot problems, and learn easy ways to help improve their hearing.

Here are five things you should know about Cochlear Family:

  1. It includes two parts: myCochlear and the Cochlear Store. When patients log into myCochlear, they can find information about their equipment, as well as tips for troubleshooting and living with their device. The Cochlear Store is a one-stop shop for purchasing everything related to their processor, from batteries to covers to wireless accessories.


  1. It’s a helpful resource for information about living with a Cochlear device. myCochlear Recipient includes personalized tips for after-surgery care, talking on the phone, engaging in sports and activities, traveling and more. Patients can find information to help them no matter which stage of life they are in.


  1. It includes valuable information about the patient’s processor. It’s never been easier for patients to find information related to their device. The “My Equipment” section shows all of the patient’s devices, including their warranty status, serial number, activation date, and tips for troubleshooting.


  1. It does not replace consulting a medical professional. Cochlear Family is an important resource, but patients are encouraged to contact their medical professional for questions relating to their health or in case of emergency.


  1. It allows you to focus on what’s important. By answering the little questions and providing basic information straight to the patient, we free up your time and energy so you can spend it on what truly matters: connecting with patients and helping them discover better, fuller sound.

Visit Cochlear Family today to explore all the ways it can help your patients!

cochlear family

About our guest author:

Skylar Mason is a journalism student, Baha recipient, and Anders Tjellström Scholarship winner. She is excited to join the team at Cochlear as an intern to tell the stories of other CI and Baha recipients! She attends the Walter Cronkite School of Journalism at Arizona State University.
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